Tpower2 Privacy Policy – Our Commitment Protecting Your Data

Tpower2 is an online betting and casino entertainment platform operating in Malaysia via tpower2.click. Serving hundreds of thousands of members across the country — from Kuala Lumpur, Selangor, Johor, Penang, Sabah to Sarawak — tpower2 understands how much trust each member places in us when they sign up and share their personal information.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all tpower2 members' personal data is handled in a transparent, responsible, and secure manner. Our core objective is straightforward: you should know exactly what data we hold, why we need it, and what we do with it — with no ambiguity or confusing legal language.

Tpower2 collects the personal information necessary to operate the platform safely and effectively. The data we collect falls into two categories:

Data you provide directly:

• Registration information: Full name, Malaysian phone number, and password when registering a tpower2 account.
• Identity verification documents (KYC): A copy of your MyKad or Malaysian passport, requested for verification purposes prior to processing your first withdrawal or for amounts exceeding certain thresholds.
• Payment information: E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay) or bank account information for deposit and withdrawal purposes in MYR. tpower2 does not store full credit or debit card numbers — only the information needed to identify and verify your payment method.
• Customer support communications: Correspondence records, Live Chat transcripts, and emails between you and the tpower2 support team.

Automatically collected data:

• Technical data: IP address, browser type, device type and model, operating system, and screen resolution.
• Usage data: Pages visited within the tpower2 platform, time spent, games played, and general navigation patterns.
• Session data: Login date and time, session duration, and in-game activity during each session.
• Cookie data: Information stored via cookies and similar tracking technologies to enhance user experience and platform security.

Tpower2 uses members' personal data solely for the purposes stated below. We do not use your data for any other purpose without first obtaining your explicit consent:

• Account management: Creating, maintaining, and securing your tpower2 account, including processing registration, login, and password resets.
• Financial transaction processing: Verifying and processing all deposits (Touch 'n Go, GrabPay, DuitNow, FPX, and others) and withdrawals in MYR to your Malaysian bank account or e-wallet.
• Identity verification (KYC): To comply with legal requirements related to anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Platform security: Detecting and preventing fraud, multi-account usage, suspicious activity, and other security threats that could compromise the tpower2 platform or other members.
• Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and activating appropriate protection tools when needed.
• Customer support: Handling inquiries, complaints, and support requests from members via Live Chat, email, and other support channels.
• Service communications: Sending important notifications related to your account, transactions, terms changes, and security updates. tpower2 does not send marketing materials without your consent.
• Platform improvements: Analysing usage data in aggregate (not at an individual level) to understand how members use the tpower2 platform and to make meaningful improvements.

Tpower2 does not sell, rent, or share members' personal information with third parties for marketing purposes. However, in the course of operating the platform, tpower2 may need to share limited data with the following categories of third parties, strictly to enable services to function effectively:

• Payment service providers: Malaysian financial institutions and e-wallet providers (including Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-participating banks) for processing your deposit and withdrawal transactions. Information shared is limited strictly to what is required to complete transactions in MYR.
• Casino software providers: Live casino and slots game providers such as Evolution Gaming, Pragmatic Play, and SA Gaming, who need to verify a member's status to grant access to their games. Data shared is kept to a minimum and limited strictly to what is required for technical purposes.
• Technical service providers: Companies that provide the IT infrastructure, hosting, cybersecurity, and analytics services needed to operate the tpower2 platform. All such providers are bound by strict confidentiality agreements.
• Legal authorities: tpower2 will disclose required data to Malaysian authorities or relevant regulatory bodies when compelled by a court order, writ of summons, or other lawful legal requirement. tpower2 will not disclose data beyond what is strictly required by law.

Tpower2 continuously invests in security technology and procedures to ensure our members' personal data is protected at all times. The security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your browser and tpower2 servers is protected by 256-bit SSL encryption, making it unreadable to any third party that may attempt to intercept the communication.
• Two-factor authentication (2FA): tpower2 offers two-factor authentication for all accounts, adding an extra layer of security beyond your password. We strongly encourage all members to enable this feature.
• Internal access controls: Access to member personal data within tpower2's internal systems is restricted strictly on a need-to-know basis. All access to sensitive data is logged and audited on a regular basis.
• 24/7 Security Monitoring: tpower2's cybersecurity team monitors the platform around the clock to detect and respond to any threats or suspicious activity in real time.
• Regular penetration testing: tpower2 conducts regular security testing, including penetration testing by independent security experts, to identify and patch any vulnerabilities before they can be exploited.
• Secure data backup: Member data is regularly backed up to separate locations with full encryption, ensuring rapid recovery in the event of any unexpected technical incident.

While tpower2 takes all reasonable precautions, no system can guarantee absolute 100% security. You also play an important role in keeping your account safe — always use a strong, unique password and never share your login credentials with anyone.

Tpower2 uses cookies and similar tracking technologies to enhance the user experience and platform security. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the core functions of the tpower2 platform — including maintaining your login session, ensuring games run smoothly, and protecting your account from unauthorized access. Essential cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the tpower2 platform — such as the most frequently visited pages, the most popular games, and where members encounter difficulties. This data is used in aggregate form to improve the platform. These cookies do not identify you personally.
• Preference Cookies: Saving your preferences such as preferred language, display settings, and game preferences so you do not have to reconfigure them each time you use tpower2.
• Security Cookies: Used to detect suspicious activity, unauthorized login attempts, and patterns that may indicate fraud or platform abuse.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies will affect the functionality and overall experience of the tpower2 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and tpower2's Privacy Policy, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of all personal data that tpower2 holds about you. This request can be made through your account panel or by contacting support@tpower2.click.
• Right to Rectification: If you find that any personal data tpower2 holds about you is inaccurate or out of date, you have the right to request a correction promptly.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data from tpower2's records. Please note that tpower2 may be required to retain certain data for a minimum period in order to meet legal and compliance obligations.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal.
• Right to Lodge a Complaint: If you believe tpower2 has not complied with the PDPA or this Privacy Policy, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the above rights, please contact the tpower2 team by email at support@tpower2.click or via 24/7 Live Chat. We will process your request within 14 business days.

Tpower2 is a platform designed exclusively for adults aged 18 and above. tpower2 does not knowingly collect any personal information from individuals under the age of 18.

Should tpower2 discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered an account on tpower2 without permission are encouraged to contact our support team right away at support@tpower2.click.

The tpower2 platform may contain links to third-party websites or services in certain contexts. tpower2 is not responsible for the privacy practices or content of those third-party sites. This Privacy Policy applies only to data collected through the tpower2.click platform.

We encourage you to read the privacy policy of any third-party website you visit via links from the tpower2 platform before providing them with any personal information. tpower2 has no control over the data practices of those third parties.

Tpower2 reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, industry practice, or how we conduct our operations. Any material changes to this Privacy Policy will be communicated to members via an in-platform notice or by email at least 7 days before those changes take effect.

The "Effective Date" shown at the top of this page indicates when this Privacy Policy was last updated. Your continued use of the tpower2 platform after that date constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding tpower2's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Email: support@tpower2.click (Please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 within the tpower2 platform — the fastest way to get an immediate response

The tpower2 team is committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data access or erasure applications, we will process them within 14 business days and keep you informed of the progress.